What are we trying to solve?
Decreasing Program, Chapters and Volunteer Numbers
Overall volunteer engagement is changing: 30% of AFS volunteers stay for less 1 than 3 years and 20% for less than a year.
Isolated volunteer development efforts
How to streamline volunteerism as a program and professionalize a grass-roots service delivery model?
High turnover and lack of training
There is a 36% of staff turnover, and a lack of both required competencies and training for Volunteer Coordinators.
How are we going to solve these challenges?
We need a system to coordinate volunteers in charge of executing tasks that require consistency:
- Where boundaries between volunteers and staff work are well delineated.
- Where volunteer development staff is shielded from program operations.
- Where training and support to volunteers is delivered at the local level.
- Where coaching happens so local chapter leadership can deliver.
- Where succession planning is in place so volunteer turnover is controlled.
100% of Pilot Partners
believe implementing the Volunteer Engagement System is the right direction and would recommend other partners to join the project.
AFS Chile Volunteers
Since our Volunteer Engagement Coordinator has joined we feel more empowered. Now we are a stronger and more confident team.
AFS Colombia Volunteers
Permanent follow-up ensures we are doing the right things and problems can be solved much faster. It became much easier to volunteer for AFS.
Volunteer Development Department
Tools to Implement the System