Transforming Feedback into Improvement Strategies

A structured feedback system allows us to engage in continuous learning and improvement as an organization. Feedback, when used correctly, is a way of helping. It is a developmental process to learn how well their performance matches expectations.

It should be a two-way communication system in which each side provides the other side with constructive information regarding how they are doing. Here are some general rules for constructive feedback:

  • It should be descriptive rather than evaluative
  • It should be specific rather than general
  • It takes into account the needs of both the receiver and the giver
  • It should be directed towards behavior(s) that the receiver can alter
  • It is more useful when solicited rather than imposed
  • It should be well-timed
  • It should be confirmed with the receiver, to ensure clear communication.

Check out the below video regarding providing Constructive Feedback:

Steps to Consider

AFS defines itself as an educational organization, with continuous learning at the core of its various activities. In line with this approach, giving and receiving feedback should be a regular part of AFS work, part of its organizational culture at all levels – amongst both volunteers and staff.

  • Do volunteers currently have outlets for giving and receiving feedback from the organization?
  • What is typical feedback you have received from volunteers? Have you been able to take action and make improvements?
  • What are the best ways for feedback to be escalated to different parts of the organization, as relevant? If it is for the local chapter, regional representatives, national office, national board, or even the Network level?
  • How can you incorporate the following five characteristics to increase satisfaction and motivation? Below are some examples:

The following Stages of Participation:

  1. Recognition

  2. Leadership Development

  3. Playground & Laboratory

  4. Assessment and Data Collection